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- Appeals &
Complaints
Information
about Appeals against the refusal of Entry Clearance is available
on the UKBA website
Where can I get independent advice?
You can contact the Immigration Advisory Service (IAS) for
advice and help with an appeal. The IAS is a voluntary organisation
independent of government, and can provide confidential advice
for you and your representatives. The IAS can help you to decide
whether or not to make an appeal. It can also represent you
at an appeal hearing.
Contact Details
3rd Floor, County House
190 Great Dover Street
London SE1 4YB
Telephone: (+44) (0)20 7967 1200
Duty office (open 24 hours a day): (+44) (0)20 8814 1559
Fax: (+44) (0)20 7403 5875
Email: advice@iasuk.org
Website: www.iasuk.org
The IAS also has offices in Birmingham, Cardiff, Gatwick
Airport, Glasgow, Harmondsworth, Heathrow Airport, Leeds and
Manchester.
You may be entitled to have your representative paid for by
the Legal Services Commission's 'Community Legal Service' (CLS).
To find out if you qualify for this funding, contact:
Legal Services Commission
85 Gray's Inn Road
London WC1X 8TX
Telephone: (+44) (0)845 608 1122
Please do not send your appeal to the Legal Services Commission.
You should always send your appeal to the AIT or the British
mission overseas where your visa application was refused.
- Where to send appeals
You may send appeals by post to:
Asylum and Immigration Tribunal
PO Box 7866
Loughborough LE11 2 XZ
United Kingdom
Alternatively, you may fax them to: Asylum and Immigration Tribunal
in the UK on 0044 (0)15 09 221 699
Or
Applications decided by the British High Commission - appeals
can be sent to
British High Commission
Dangote House
Aguyi Ironsi Street
Maitama District
Abuja
Applications decided by the British Deputy High Commission
- appeals can be sent to
British Deputy High Commission
11 Walter Carrington Crescent
Victoria Island
Lagos
Please do not send your appeal to Both the Asylum and Immigration
Tribunal and the visa section.
Complaints
VFS Global and UKBA aim to offer a fair and professional
service to all our customers.
VFS Global welcomes feedback, which helps us to focus on where
we need to improve. If you have any comments, or are concerned
about the standard of service you received from VFS Global,
please let us know. We investigate all complaints fully and
will send you a reply within 20 working days. You can contact
us by email free of charge at -
info.ukng@vfshelpline.com.
Alternatively, complaints about the service received from
the British High Commission in Abuja or at the Visa Application
Centres in Abuja, Ibadan or Port Harcourt, should be addressed
to the Entry Clearance Manager, British High Commission, Dangote
House, Aguyi Ironsi Street, Maitama District, Abuja. Alternatively,
you can email the visa section.
Complaints about the service received from the British Deputy
High Commission, in Lagos or at the Visa Application Centres
in Ikeja and Victoria Island should be addressed to the Entry
Clearance Manager, British Deputy High Commission, 11 Walter
Carrington Crescent, Victoria Island, Lagos. Alternatively you
can email the visa section.
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