UK Visa Information - Customer Service

Customer Service

On this page you will find the information listed in the links below. You can use the links to take you to the information or you can scroll down the page.
VFS - feedback and complaints

VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully and will provide you with a full reply within 20 working days. You can provide feedback or make your complaint in the following ways:

In person: Please speak to the VFS manager at the visa application centre.

Email: feedback.ukng@vfshelpline.com

You will need to provide the following information with your feedback or complaint:

Your name
Your address
Your telephone number
Application reference number (if appropriate)
Type of application (if appropriate)
Where your application was submitted
A clear description of your complaint and as much detail of times, dates, places and other background information as possible.

UK Border Agency - feedback and complaints

Email:

abuja.visa.correspondenceunit@fco.gov.uk

(Please mark it to the attention of the visa manager.)

In writing addressed to:

UK Border Agency
British High Commission

UK Border Agency
British Deputy High Commission

You will need to provide the following information with your feedback or complaint:

Your name
Your address
Your telephone number
Application reference number (if appropriate)
Type of application (if appropriate)
Where your application was lodged
A clear description of your complaint and as much detail of times, dates, places and other background information as possible.

Complaints about the refusal of a visa:

Appeals and Admin Review

UK Border Agency online customer survey

customer survey