Feedback and complaints

VFS Global and the UK Border Agency aim to offer a fair and professional service to all our customers. We welcome your feedback and you can contact us in the following ways:-

Email VFS: VFS Global welcomes feedback, which helps us to focus on where we need to improve. If you have any comments, or are concerned about the standard of service you received from VFS Global, please let us know by emailing feedback.ukng@vfshelpline.com. We investigate all complaints fully and will send you a reply within 20 working days.

At the VFS visa application centre: You can also submit your feedback through customer service questionnaires and complaints forms available at the visa application centre.

Write to the UK Border Agency: Please remember to include full details of your complaint.

UK Border Agency
British High Commission
Dangote House
Aguyi Ironsi Street
Maitama District
Abuja

UK Border Agency
British Deputy High Commission
11 Walter Carrington Crescent
Victoria Island
Lagos
Email: Abuja.visa.correspondenceunit@fco.gov.uk

Complaints about the service received from the UK Border Agency at the British Deputy High Commission, in Lagos or at the Visa Application Centres in Ikeja and Victoria Island should be addressed to the Visa Manager . You can email or write to the UK Border Agency - the full postal address and email details are given above.