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- Terms & Conditions
This website is maintained for your personal use and viewing.
Access and use by you of this site constitutes acceptance by
you of these Terms & Conditions, which take effect from
the date of first use. Throughout this document, the terms 'we',
'us' and 'our' refer to Visa Facilitation Services (VFS) and
the terms 'you' and 'your' refer to you the user.
Introduction
If you are not sure whether you require a visa to visit the
United Kingdom, you should check before making an application.
You can do this by using the questionnaire 'Do I need a visa'
on the UKBA website. If you are applying for an adoption visa,
you should consult our adoption helpfile. This site is not intended
for UK Overseas Territory applications. For further information
you should visit www.ukvisas.gov.uk.
This site contains electronic application forms that allow you
to apply for a UK visa or entry clearance over the Internet
using a secure connection. The correct application form and
questions will be generated depending on the answers you give.
You will be given the option to edit your answers at the end
of the process, but before final submission.
Declaration
Before final submission of the electronic application, you will
be required to confirm that you have read the Declaration by
signing in the box provided. You should do this by entering
your name. This Declaration must be signed by you, the applicant,
personally, and not by a representative or other person acting
on your behalf. An application for a person under the age of
18 may be completed by the parent or legal guardian.
General:
Refund policy
The application processing fee once submitted are non-refundable
regardless of the outcome of the application.
Intellectual property
The names, images & logos identifying VFS, UKBA, the FCO
and the HO are proprietary marks of those organisations. Copying
our logos and / or any other third party logos accessed via
this website is not permitted without prior approval from the
relevant copyright owner.
Hyper linking to us at VFS
You do not have to ask permission to link directly to pages
hosted on this site. However, we do not permit our pages to
be loaded to frames on your site. The VFS pages must load into
the user's entire window.
Hyper linking by us at VFS
We are not responsible for the content or reliability of websites
to which we link, nor should listing be taken as endorsement
of any kind. We cannot guarantee that these links will work
all of the time and we have no control over the availability
of linked pages.
Virus protection
We make every effort to check and test material at all stages
of production. It is always wise for you to run an anti-virus
program on all material downloaded from the Internet. We cannot
accept any responsibility for any loss, disruption, or damage
to your data or your computer system which may occur whilst
using material derived form this website.
Disclaimer
The VFS website and material relating to Government information,
products and services (or to third party information, products
and services) is provided 'as is' without any representation
or endorsement made and without warranty of any kind, whether
express or implied, including but not limited to the implied
warranties of satisfactory quality, fitness for a particular
purpose, non-infringement, compatibility, security and accuracy.
We do not warrant that the functions contained in the material
contained in this site will be uninterrupted or error free,
that defects will be corrected of that this site or the server
that makes it available are free of viruses or represent the
full functionality, accuracy, reliability of the materials.
In no event will we be liable for any loss or damage including,
without limitation, indirect or consequential use or damage,
or any loss or damage including, whatsoever arising from use
of or loss of use of data or profits arising out of or in connection
with the use of the VFS website.
The Data Protection Act
The Data Protection Act Under the Data Protection Act, we have
a legal duty to protect any information we collect from you.
The FCO is processing the personal data on these electronic
application forms and related data for the purpose of promoting
and protecting the interests of the UK and its citizens abroad.
The data may be disclosed to other UK Government Departments
and public authorities and companies assisting in the processing
and production of your visa. VFS shall not disclose or allow
access to any personal data provided by the Foreign & Commonwealth
Office or acquired by VFS during the execution of the contract,
other than to VFS personnel or those otherwise lawfully concerned
with the execution of the contract.
Feedback
We welcome your feedback. You can contact us by e-mailing.
info.ukng@vfshelpline.com
Comments & Questions
If you send an email or letter to info.ukng@vfshelpline.comasking
for information, we may need to contact other Government departments
to find that information. If your question is technical, we
may need to pass it on to our technology suppliers. We do not
pass on any of your personal information when dealing with your
enquiry unless you have given us permission to do so. Once we
have replied to you, we keep a record of your messages for up
to 1 month for reference and audit purposes, after which it
is deleted.
What happens when I link to another site?
The VFS website contains links to other websites, both those
of government departments and of other organisations. This privacy
policy applies only to our site so you should always be aware
when you are moving to another site and read the privacy statement
of any site, which collects personal information.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an
updated version on this page. Regularly reviewing this page
ensures that you are always aware of what information we collect,
how we use it, and under what circumstances, if any, we will
share it with other parties.
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