This website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms & Conditions, which take effect from the date of first use. Throughout this document, the terms 'we', 'us' and 'our' refer to Visa Facilitation Services (VFS) and the terms 'you' and 'your' refer to you the user.

Introduction
If you are not sure whether you require a visa to visit the United Kingdom, you should check before making an application. You can do this by using the questionnaire 'Do I need a visa' on the UKBA website. If you are applying for an adoption visa, you should consult our adoption helpfile. This site is not intended for UK Overseas Territory applications. For further information you should visit www.ukvisas.gov.uk.

This site contains electronic application forms that allow you to apply for a UK visa or entry clearance over the Internet using a secure connection. The correct application form and questions will be generated depending on the answers you give. You will be given the option to edit your answers at the end of the process, but before final submission.

Declaration
Before final submission of the electronic application, you will be required to confirm that you have read the Declaration by signing in the box provided. You should do this by entering your name. This Declaration must be signed by you, the applicant, personally, and not by a representative or other person acting on your behalf. An application for a person under the age of 18 may be completed by the parent or legal guardian.

General:

Refund policy
The application processing fee once submitted are non-refundable regardless of the outcome of the application.

Intellectual property
The names, images & logos identifying VFS, UKBA, the FCO and the HO are proprietary marks of those organisations. Copying our logos and / or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Hyper linking to us at VFS
You do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded to frames on your site. The VFS pages must load into the user's entire window.

Hyper linking by us at VFS
We are not responsible for the content or reliability of websites to which we link, nor should listing be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Virus protection
We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption, or damage to your data or your computer system which may occur whilst using material derived form this website.
Disclaimer

The VFS website and material relating to Government information, products and services (or to third party information, products and services) is provided 'as is' without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected of that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential use or damage, or any loss or damage including, whatsoever arising from use of or loss of use of data or profits arising out of or in connection with the use of the VFS website.

The Data Protection Act
The Data Protection Act Under the Data Protection Act, we have a legal duty to protect any information we collect from you. The FCO is processing the personal data on these electronic application forms and related data for the purpose of promoting and protecting the interests of the UK and its citizens abroad. The data may be disclosed to other UK Government Departments and public authorities and companies assisting in the processing and production of your visa. VFS shall not disclose or allow access to any personal data provided by the Foreign & Commonwealth Office or acquired by VFS during the execution of the contract, other than to VFS personnel or those otherwise lawfully concerned with the execution of the contract.

Feedback
We welcome your feedback. You can contact us by e-mailing.
info.ukng@vfshelpline.com

Comments & Questions
If you send an email or letter to info.ukng@vfshelpline.comasking for information, we may need to contact other Government departments to find that information. If your question is technical, we may need to pass it on to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for up to 1 month for reference and audit purposes, after which it is deleted.

What happens when I link to another site?
The VFS website contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site so you should always be aware when you are moving to another site and read the privacy statement of any site, which collects personal information.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.